You don’t have to go far to hear patient experience horror stories, and more than a few would likely name clunky or insensitive tech as the major culprit of their tale. New tools and consumer-minded organizations are promising a change, meaning that hospitals must start moving faster to meet patients where they live, work and play — or risk losing market share to competitors that put their users first and foremost.
This month, our coverage will continue a special focus on the patient experience. We’ll talk to the thought leaders and first-movers reimagining the how and where of patient-friendly tech, and report on ways to activate, if not delight, the people they treat.
The insurance industry will remain but the traditional PPO is beginning to come to an end as costs are outstripping inflation and wages, CEO says.