Agencies Pivot Patient Care Response Resources Amid the COVID-19 Pandemic

A mobile integrated healthcare (MIH) program in Sacramento County (CA) under development to be implemented as an alternative model for response to low-acuity calls and high utilizers of emergency services was quickly brought to an operational status. It was then redesigned and redirected to serve a new purpose as the COVID-19 pandemic struck northern California and challenged patients’ access to appropriate healthcare.

Upon the outbreak of COVID-19, three Sacramento-area fire departments joined forces with local hospitals to rapidly mobilize a MIH program to deliver patient-centric care, testing and education to out-of-hospital settings to reconnect patients with essential treatment.

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