Coronavirus Patient

COVID-19 Accelerates Patient Experience Efforts, Care Coordination

COVID-19 has escalated patient experience efforts, mostly around care coordination and patient engagement, found Insights’ latest report, Overcoming Challenges to Effective Patient Experience.

A majority (69%) of survey respondents—stakeholders across provider organizations involved in patient experience—say patient experience efforts have grown amid the COVID-19 pandemic. Only seven percent of respondents say efforts have declined during the pandemic.

At the center of patient experience are two elements: care coordination and patient engagement.

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