As COVID-19 swept across the country last spring, teams at Banner Health quickly acquired more tablets so doctors could conduct virtual rounding and other critical communications from a distance.
The solution, though effective, wasn’t good enough for James Roxburgh, the organization’s CEO of telehealth.
The approach still required a nurse to enter a patient’s room with the tablet to facilitate each telehealth session. “The doctor could remain safely outside, but the nurse was still at risk, which seemed unnecessary,” Roxburgh says.
Convinced that Banner Health could do better, he reached out to his previous employer, VeeMed, a California-based telemedicine solutions company, as well as Intel to convert existing televisions in nearly 1,200 patient rooms into “virtual care endpoints” across the Phoenix-based system, which operates 28 hospitals in six states.