Effective business leaders strive to improve their products and services while keeping an eye on maintaining a healthy bottom line. Balancing both sides of that equation can increase client satisfaction and result in flat or lowered costs but, historically, one line item — business health care expenses—has typically eluded cost reductions. That is, until now.
“If you’re an employer and you have a benefit plan with Anthem, United or Humana, you probably think they are the center of the hub and everything revolves around them, but that’s an old paradigm,” said Tim Cappel, executive director of population health for The Christ Hospital. “The new paradigm moves the medical and hospital providers into a central position, and then the relationship becomes client-focused on the employer with health care costs negotiated directly with medical providers.”