Ash Finnegan, digital transformation officer at Conga, discusses how digital transformation will enable healthcare companies to improve patient care and scale their response to the current pandemic.
Healthcare organisations are on the frontline of the current coronavirus pandemic. As such, they are having to evolve and change, with greater urgency than ever before. This requires finding new and more effective ways to operate. Manual processes are currently holding the industry back by adding unnecessary risk, limiting the ability to scale to meet increasingly demanding needs and, most importantly, taking the focus away from where it is needed the most – on patients and members. As such, the healthcare industry must digitally transform to overcome the challenges that existing manual processes and systems are not able to solve.