Patient Experience Still Good Despite Low Patient Care Access

Patient care access dropped by 26 percentage points, but reports of good patient experience still persist.

 – Although patients are reporting markedly lower healthcare utilization and care access since the start of the pandemic, they still rate the quality of their care and experiences as high, according to the third PX Pulse survey from the Beryl Institute and Ipsos.

The survey showed a 26-percentage-point drop in the number of patients accessing their primary care provider compared to the end of 2019. Eighteen percent fewer patients visited specialty care and 21 percent fewer patients received lab testing compared to pre-COVID-19 rates, the survey authors noted.

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